Refund Policy
This policy explains how refund requests are reviewed for travel bookings and assistance services.
Independent Travel HelpClear Booking SupportPhone Assistance Available
Refund Eligibility
Refund eligibility depends on the rules of the airline, hotel, travel supplier, fare type, and booking condition. Some tickets or reservations may be non-refundable, partially refundable, or refundable only after deductions.
Supplier Refunds
If a supplier approves a refund, processing time may vary based on the supplier, bank, payment method, and billing system.
Service Fees
Service or assistance fees may be separate from supplier charges and may not be refundable once support work has been performed.
Refund Request Process
- Contact support with your booking details.
- We review the supplier rule attached to your booking.
- If eligible, the request is submitted or guided according to supplier procedure.
- Approved refunds are returned based on supplier and payment processor timelines.
Note: Refund approval is not guaranteed and cannot be promised unless confirmed by the supplier or applicable booking rule.